Dealership FAQ's

Dealership FAQs: Benefits of buying from Keith Hawthorne Hyundai

At Keith Hawthorne Hyundai of Gastonia, we are committed to giving you an exceptional shopping, buying and ownership experience. That's why we do things other dealerships don't. We offer a complete array of new Hyundai models along with quality pre-owned models from other popular brands. We provide special warranties and extraordinary services for you as a customer, along with helpful financing and expert service.

Can you really make it easier to buy a new car?

That's exactly what we're in business to do at our dealership in Gastonia, NC. At some dealers, buying a car might be stressful and time-consuming, but we have a very different approach. We not only offer you an outstanding selection of new Hyundai models, we make the buying process simple and stress-free. Our sales consultants give you helpful facts, not high pressure. Instead of steering you to a car, we have some great ways to help you get the new car you really want.

Can I be alerted about new vehicles you have in stock?

Yes, just talk to one of our friendly sales consultants by phone or in person and tell us the kind of new Hyundai model you're looking for. He or she can alert you when that model becomes available. We can then work with you to set up a test drive, help you get the best available price and find the right financing through our in-house finance center.

What if I can't find what I'm looking for?

Just use our handy CarFinder tool to tell us the specifics about the new vehicle you want. As soon as we find that new Hyundai model for you - even if it's not on our lot - we'll send you details and photos, then help you take the steps to acquire that car. Another good option: Ask about our "In-Transit Vehicles." These are new Hyundai models on their way to our dealership and we can show you how to reserve the one you like before it arrives.

What's the difference between a pre-owned car and Certified Pre-Owned?

A typical pre-owned car is simply a used car that's been owned and driven by one or more previous owners. While our pre-owned cars include Hyundai and other quality brands, our Certified Pre-Owned (CPO) Hyundai models are several steps above ordinary "used cars." Every Hyundai CPO vehicle must have less than 80,000 miles and be less than six years old. But that's just the starting point: Here are some more details. 

How do I know a CPO vehicle is in good condition?

While it's hard to know if some used cars are really sound, you don't have to guess with a CPO Hyundai. Before a pre-owned Hyundai can be Certified, it must pass an uncompromising 173-point inspection to make sure it meets our quality standards. Once a Hyundai model is Certified, your vehicle is protected by multiple warranties including a 10-Year/100,000-mile powertrain warranty. Ask us for complete details. 

How do I know I'm getting the best price?

The Keith Hawthorne Best Value Guarantee means you don't have to compare car prices all over town before you buy. If you buy a vehicle from us - new or used - and find a better price on an identical vehicle at another dealer within 7 days, just bring us the proof. We will refund you the difference in price. It's that simple.

What kinds of maintenance and repair services do you offer?

You name the service, chances are we offer it. Our Hyundai factory-trained technicians can give you expert service on regular oil changes to keep your Hyundai performing its best. We can regularly check things like your tires, brakes and battery, and we offer great choices in all three categories when you need a replacement. We can do minor or major repairs and we frequently offer specials on service and parts to help you save money. 

How can I book a service appointment?

Whether you live in Fort Mill SC or Charlotte, NC, just go to the "Service Center" tab online and click on "Schedule Service." If it's easier, simply call us to set up an appointment time that works for you.

What kinds of parts do you offer? 

The experts in our service center will make sure you get genuine Hyundai parts with any Hyundai maintenance or repair service. Want to do some DIY work on your Hyundai Tucson or Santa Fe at home? You can order genuine Hyundai parts online by going to our "Parts Center" tab and clicking on "Order Parts." Or you can call us or stop by our Parts Center any time.

How can I get pre-approved for a loan or a lease?

Simply fill out our secure online financing application and you can find out how much of a loan or lease you can be approved for. Once you're approved, talk to one of our financing specialists about whether a loan or a lease is your best financing option. 

Why should I buy from Keith Hawthorne Hyundai?

When you buy from us, you get a Lifetime Powertrain Limited Warranty on any new or qualified used model. When you get all your manufacturer-recommended service from us, you can get a $500 bonus trade-in allowance on your next car. Those are just some of the ways we go above and beyond conventional car dealers. Stop by any time and let's get acquainted at Keith Hawthorne Hyundai of Gastonia in Gastonia, NC.