Customer Testimonials
After requesting a quote for a NEW 2025 Hyundai Elantra N, Charles texted me 24 hrs. after that. I requested OTD for it and came back as MSRP (NO discounts), $1,744 for Dealership for Life (whatever that means) and taxes, Doc fee and NON- taxes?? Price OTD was $40,807.43. BUT here is the kicker, they made a mistake with a MARK UP OF $3,999 more making it $44,806.43. I was A repeat customer BUT they said for ONLY that day they would sell it to me for the original price OTD at $40,807.43. Thanks Keith Hawthorne Hyundai. That makes me feel special, NOT. Why would anybody shop ... Read More DealerRater - Mar 16, 2025
Terrible business to work with. I was negotiating a price on the phone after visiting the dealership and was on the way there to complete the deal and the dealership sold it to someone else online while we were in transit to get to the location. If they treat people in this fashion, I would definitely not do business with them. It probably was a blessing in disguise because they are not a trustworthy dealership. BUYER BEWARE!
I really thought about not posting this as a review but I'll go ahead to save some people their time!
My husband and I inquired about a Jeep Grand Cherokee, was contacted in a timely manner (which was great)
We discussed doing an extended/overnight test drive on the phone because we were going to be paying this vehicle in full with cash, Austin had spoken to his manager and everyone was okay with it. My husband and I make the drive, we get there the manager comes and speaks with us, asking us why do we want an ... Read More DealerRater - Jan 7, 2024
Terrible Communication from their sales depart,ent. I began negotiation on a 2023 Hyundai Sante Fe and was planning on driving up to see the car and they just stopped interacting with me. After multiple attempts to reach them and their sales manager Tim Henderson, I finally was able to get in touch with a sales rep who informed me the car we were negotiating on was sold the night before. No attempt to reach out to me and tell me this...just left me hanging. I would NEVER do business with Tim Hawthorne Hyundai again Jim
my reviews keep being deleted but its ok I will continue to speak out to help even one person to not make the same mistake that I did. I purchased a car from them and in less than 2 weeks the cars service engine light came on.I had it checked and its a major issue with the engine cooling system! I have only had the car 2 weeks!!!! I called Keith Hawthorne and the most they will do is look at it and make a call to the jeep warranty dept to see if its covered! How did it pass their ... Read More DealerRater - Jan 3, 2023
The experience was OK but not great. I didn't like that we were told they had 2 keys, then later said there was only one. That will end up costing us $250 or more to get a new key at another dealership. Also they forgot to transfer our tag to the new car and asked us to drive 100 mile (round trip) to pick it up. I asked them to send it overnight, but they refused. I will say our salesperson stepped up and met us some where so our drive was cut in half. I complained, and was contacted about the ... Read More DealerRater - Feb 17, 2021
I have had my Hyundai Sport at the Gastonia service dept twice with no satisfaction. They run some tests but have not fixed my car.
First of all I love my used car. Noticed it had been possibly wrecked when I test drove it. They got angry when I called them on it. The answer I got was small accidents may not be big enough to be reported. I wanted the car. Tough to find and seemed in good shape. I am at another dealership for service. In the questioning process they ran the carfax for me. Turns out it had damage to the front, both quarters, and the top. Hmmmm. Seems like plenty of damage. So I was outright lied to. Disappointed in the ... Read More DealerRater - Aug 12, 2020
Wish there was a different Hyundai Dealership close by that treated you better. My 17 year old said he was treat like a child and was very uncomfortable there.
Bought a used Hyundai needed a couple things fixed was told they would order parts. Called several times went to dealership 3-4 times to inquire about it was told each time they would order it and finally after 3-4 trips i had to go to parts department and orfer the part scheduled a date and time for the service to be done and when i got there was told they didn't have any record of ordering a part
So you call and make an appointment for your car to be serviced (oil change and tire rotation)a few days in advance. You arrive a little before your scheduled appointment and they say they will be right to you, no big deal there. It's when they aren't to you at your appointment time nor remotely close to your appointment time and say we will get to you as soon as we can over and over. It is now 3 hours after my "appointment" or lack of appointment apparently. My car is brand new, purchased from them, ... Read More DealerRater - Aug 16, 2019
I bought my car from Kieth Hawthorne Hyundai of Gastonia lees than month ago and they said if you have any problem just bring it to the service and they will take care of it. The car has so many issues and when I took it to service they told me you car is fine nothing that we can do about it.
WE HAD GREG OATES HE WAS THE BEST AND TOOK VERY GOOD CARE OF US FROM START TO FINISH!! I DON'T HAVE ANYTHING MORE TO SAY. SO LET ME OUT OF THIS!!!
I was very pleased with the service I received buying my new Hyundai Santa Fe, Greg was awesome, he was spot on, he knows his job well! Excellent professionalism, I would recommend anyone to go to this dealership to buy a new or pre-owned vehicle, I have bought both pre-owned and new and had excellent service with both experiences. Thank you Renee Sherrill From Waynesville NC
this is the 2nd car I have bought from Jerome McClendon. I bought a 2016 Accent and then 2017 a few weeks ago, both from Jerome. Jerome knows how I like things done and gets everything ready for me so I don't have to spend the whole day at the dealership. He sends me birthday cards, Christmas cards as well as to check on me during the year. I own Stress Free Home Care and use these cars for my sales rep's. I take them directly to the print shop to have them wrapped. Hopefully next year I will purchase ... Read More DealerRater - Dec 5, 2017
This was a great experience. Everyone really took care of me and no one was pushy or overbearing. The friendly environment brought me back in from when i was just browsing to when i decided to actually buy. Highly recommended!
Great service here. Jerome is the best . Will definitely recommend him again. Very nice staff and people working there. Fast process on buying my car. He made me understand everything before I signed anything. Didn’t feel pushed into buying anything wither
Outstanding service and customer dedicated salesmen. I have never bought a new vehicle with such ease. I was, as we would say car hunting with no preference for any brand, walk in the dealership and drove out with a new car. That’s why I titled this smooth and simple.
Keith Hawathorne Hyundai and Greg Oates will take excellent care of you and make your experience enjoyable! 1st new car in 12 years and I love it!
So happy with Sonata and the Sales and Finance Staff at Keith Hawthorne. When introduced to the Service Manager, he was so polite and gave an impression of someone you could trust.
Christian Hicks spoke on our level no beating around the bush. Got down to the price we needed him to be at and did it all with a smile on his face. He made sure we were happy with our decision as there were three different Black Night Tucsons we were looking at!
Had a good experience with Mr. McClendon. He know his job or work. Thank you again. Keep up the good work. People like you ate hard to come by.
The staff at Keith Hawthorne Hyundai were a pleasure to work with. They made my car selection process very easy. I would encourage anyone looking for a car in the future, to start his or her search at this location.
Great experience I would recommend others to this dealership. I am satisfied with my vehicle. I am sure I am 25 words and over, this survey is getting on my nerves.
If you absolutely have to buy a new car, this is the place to go! Great vehicles, great emplyees, everyone was really friendly and not pushy.
Having bought a new vehicle from this dealership last year, we returned to purchase another one this year. The staff at this dealership are very professional and friendly. The speed of "working out a deal" was fast. They were not overbearing and I felt no pressure to buy from them. They were very knowledgeable about the vehicles they sell and explained all the features of the vehicle we purchased. In my opinion, each time we have bought a vehicle from Keith Hawthorne Hyundai (3 as of this review), they have gone above and beyond our expectations. I would definitely ... Read More DealerRater - Sep 28, 2017
I personally have been to a few dealerships and no one wanted to help work with me to get into a vehicle that my family needed. Keith Hawthorne Hyundai was amazing and worked with myself and my fiance to get what we needed and in a timely matter. We are completely satisfied! Thank you!
Very good experience. The salesman listened to know what I wanted rather than attempting to suggest what I wanted. This is my third Hyundai from this dealership. Product satisfaction and Keith Hawthorne Hyundai service are the reasons for that.
Knowledgeable, friendly, and willing to spend time going over fine details! We left with a car that was better than we expected, with all the options we were looking for, and more! Awesome experience.
Everything about my experience was excellent. Jerome was personable and helpful in every way. I felt comfortable and not pressured. I felt he was genuine in wanting to help me and my wife find the vehicle that would meet our needs. He was able to answer all of my questions. I don't recall having a better experience buying a vehicle.
My car buying experience was one of the best that I've had. The whole staff made me feel good about my purchase. Jerome was great with sowing me everything I needed to know about my vehicle. If I'm in need of another vehicle I will definitely be purchasing from Keith Hawthorne.
Mr. McClendon did an excellent job. Everything was explained in a timely and professional manner. This is my fourth Hyundai and I have been well pleased with all of them. Thank you.
I am very happy with the vehicle and the service that I received. The sales rep explained everything about the car and answered all questions to my satisfactory. I would recommend him to any very knowledgeable and friendly.
I was very impressed with the process it took for me to purchase my vehicle. The wait time was minimal and the staff very professional.
Christian was great to work with. He was very attentive to my needs and gracious to answer all of my questions. I am very pleased and excited to drive my new Tucson.
Pleased! Have bought here 3 times and each time is better! I will be back for another new car in 4 years. Tucson is my favorite. Hopefully will purchase a black Tucson in 4 years
Very experienced, friendly staff that went above and beyond to help me get a car and thoroughly understood my needs and what I had been through.
Our salesman Mett Oloo was fantastic and we came to an agreement in 60-90 minutes. Then waited two and a half hours for the finance manager only to be told he did not have any lease agreements and we would have to come back another day.
Excellent!!! Were helpful , kind, informative, and answered all questions asked with knowledge of their product. Did not feel pushed to buy car and this was a big plus! They gave me time to fall in love with the car on my own!! Wonderful staff and everyone knew their job and did it well. Thank you for making this important decision a wonderful experience. I will come back and will recommend you to my friends!!
Very good experience. I looked at Honda CRV and Subaru Forrester. Besides the Santa Fe Sport being the right size and feeling "like home" (I owned a 2010 Santa Fe), Keith Hawthorne gave me the best deal with not tacked on extras and by far the best trade in for my 2010 Santa Fe
This dealership is just minutes from my home, making it convenient when service, etc. is needed. I've dealt with the service department when helping my daughter-in-law with her Hyundai SUV and always found them friendly, helpful and providing reasonable advice.
My experience with Keith Hawthorne was great. Came in for an oil change for my 2015 Sonata and wound up leaving in a brand new 2017 Sonata! I wasn't planning on buying a new car but with a quick conversation with Darrell Edwards, he convinced me that I could indeed and for the same payment. Love my car!!! Also wanted to brag about their service department. Great and friendly people! Always a pleasure dealing with them.
I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range.Jerome McClendon took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Jerome McClendon. It was worth the hour drive to get there.
Good experience. I would purchase from this dealership again. This is our second car purchased and we have been pleased with the other car. Thank you
Great people to deal with. Very satisfied. All my needs and wants were met. Would definitely recommend to anyone. Will be back. Great job guys
From the minute I walked into dealership, was greeted politely and professional by my salesman, told him which hyundai tuscon I wanted and we started on paperwork, he explained everything that was going on, and in no time i was in finance office doing final paperwork!!!!!! He never told me anything he couldn,t do, was upfront and honest, i appreciate that so much!!!!! Every staff member I met was polite, will always trade at keith hawthorne hyundai in gastonia, thanx a lot!!!! Steve r.
Keith Hawthorne provided a seamless on-line shopping experience when we purchased our new Hyundai Santa Fe Limited Ultimate. Their pricing could not be beat-and I looked all across NC! Once we arrived at the dealership, we were greeted warmly and were offered to drive the car immediately. After test driving, our family only had to wait minutes before meeting with the Finance Dept. and signing all the paperwork. Easy, professional and pleasant! So worth the drive from Raleigh to Gastonia for a wonderful car purchase!
We had been searching for a Sonata Ultimate Package.
I knew what I want and the price I wanted, and was willing to travel to get it.
I contacted multiple Hyundai dealers in NC with this vehicle available.
I have the text messages of the conversation between myself and sales associated.
We agreed on $27,500 "out the door today", and I started my 2.5 hour drive to Gastonia from Cary.
The problems started when I walked into the finance office...they were starting at over $29,000 on the paperwork they were trying to get me to quickly sign.
When I explained &... Read More DealerRater - Jun 15, 2017
Very professional staff, very friendly; I had no problems whatsoever. I will return to Keith Hawthorne Hyundai to get my next car! Service department was also quite friendly.
Met took his time to make sure I got the right car. I wanted to SUV and also very low monthly payments. Met was able to find a brand new SUV with low monthly payments.
The sales rep matt was very friendly and knowledgeable on the product. I would recommend him to anyone looking for a car. When it comes time for an upgrade I know who to go to next time.
My wife and I visited the dealership several times to look over the on premises inventory. We were left on our own the first time or two we were there(this was a positive, for we wanted to familiarize with the basic options before getting bombarded with sales staff). On our third trip there, we made eye contact with the sales staff and got involved with Brian. Brian was an ideal rep for us. He spent all the time in the world with us. He was not pushy in the least. He answered all questions that he could and those ... Read More DealerRater - Jun 8, 2017
Experience was pleasant, only had to deal with the salesperson through the negotiation, which I prefer. Everyone was friendly and helpful. A little hiccup in getting the tags, as they failed to check their file to confirm that they had received a receipt showing taxes had been paid. Had to wait over 2 hours to get into the finance department after agreeing to purchase.
Was very pleased with the overall service and professionalism from everyone at Keith Hawthorne Hyundai. They stayed late and was very flexible to work around my schedule.
No issues have been reconciled which took place during and after the purchase of my new vehicle. Would not recommend this dealership based on my experience. However, if someone were to insist on purchasing from the dealership, I would recommend Christian Hicks as the salesperson.
The service Christian orovided was great, but the third party detailing company did not do a good job cleaning the car before I purchased the vehicle. I should not have had to clean the car myself before leaving the dealership
Overall Jerome was a great salesman to work with and was a great atmosphere people to work with at the dealership. I very much appreciate the time he took to explain everything to me and the courtesy that he sold me. He's a great guy! Review
Jerome met all my expectations in purchasing a new car. He went above and beyond to make the trade in more smooth. Will definitely recommend him to others.
My experience was fantastic from the first phone call on Saturday to driving the vehicle home on Monday afternoon. I am very busy and they made the experience very quick and convenient. They actually offered to bring the vehicle to me. I do not quite go that far, but this is the 3rd vehicle I have bought from and will continue to go there for my Hyundai needs!
I went in Jerome immediately acknowledged me and asked me what I needed and wanted He was good at asking open ended questions and funneling down to what I needed. He also made sure to explain everything and to be very precise. He went over all the benefits offered at your dealership and introduced me to the people that would be serving me. All in all great experience
I'm a widow and at age 70 I was buying my first car by myself. Jerome made me feel comfortable and the process was much easier than I expected.
Let me start by saying that I really love my new 2016 Hyundai Accent, and the initial experience at the dealership was awesome. However, there was some miscommunication between myself and the sales person concerning the financing, and all though I will take some of the blame for that, I will assume all of it. Having said that, the dealership was eventually able to work out financing terms with the financing company that I could afford. A few days after I left I did have some questions concerning the registration on the new vehicle, and a statement that I believe was ... Read More DealerRater - May 5, 2017
we were looking at nissan and subaru when we thought to look at a hyundai ,we were leaning to the subaru till we drove the sonata,and you're knowledgeable salesman tipped the deal to the hyundai,.the dealership did everything they promised and made us feel comfortable , i would highly recommend them . i will do business with them again .
This dealership is an excellent place overall. I've been a customer over a year now. I'd recommend this dealership to everyone that's looking for a vehicle. Great atmosphere and friendly professional staff. 👍
It was a great experience overall. Brian was able to accommodate all of my needs in one car and in the price range as well
Everyone we spoke with the day we purchased our new car was friendly, extremely helpful and interested in making our experience a wonderful one. I have always wanted a pretty red car and I finally got my baby!!! It drives really smooth and one of our grandsons has named it "lightning McQueen" ! Thanks Keith Hawthrone!!
It was an enjoyable experience looking at and test driving our new Elantra. The staff is very friendly and knowledgeable. We were treated wonderfully from everyone from the sales staff to the service department and parts department. One of the best car buying experinces I have had in my life. Thanks to all that work at this dealership.
I have bought a car from Keith Hawthorne every two years since 2013 and I have been very happy with all my Sonatas. The salesman have been great and they were very professional. My 2017 Sonata is a great running car great on gas and everything. If I have any question the salesman at Keith Hawthorne have answer my question to to the fulls.
Christian Hicks is awesome. Your finance manager Antonio is NOT. He tried very hard to sell me packages which I didn't want. Then got very angry and stormed out of theroom when I didn't want anything else but the car. Practically threw the papers at me.
So misleading and doesn't care after u commit to buying and moves on the next sale and basically says xxxx you and lies bout prices and so crocked and never would recommend or tell anyone go to seems whole location is in on it and never buy there
Thank for a job well done and helping me when I need help thank you very much for everything you did and I will recommend to all the people I know
Good place to buy car Good place to learn about buying cars Good place to get work done on your car from service dept Good place😃
Very pleased with the overall experience with Keith Hawthorne Hyundai. Very friendly, knowledgeable staff. Like the warranty and the value. Would recommend friends and family to take a look at Keith Hawthorne Hyundai for their next vehicle.
Excellent job I recommend Everybody by from Keith Hawthorne hyundai Jerome McClendon has sold us three of our cars that we bought we couldn't ask for a better salesperson was very knowledgeable
From the moment I pulled into my parking spot before the salesman knew I was purchasing a vehicle, he was helpful. So, my knowing what I wanted complemented the process, and made the sale easier in my opinion. As I stated earlier, I would have liked to receive oil change and/or car wash coupons.
Lied to over a $34 check we were supposed to receive. Were told we would receive a check in the amount of $360. Check was $34 short. Was told check would be cut later, only to have a sales person call and say we misunderstood him. Four ears heard the words of one liar. Called numerous times and was told by the same guy he was going to send check via US mail. Days later no calls and no check. If someone will lie to you over $34, I hate to see what there capable of for more money. To bad this whole deal ... Read More DealerRater - Feb 19, 2017
Great group of People. Sales to service excellent crew. Will buy my next car at Keith Hawthorne of Gastonia NC The Service Dept has great techs.
Great Team! The entire process went smoothly...friendly, knowledgeable and professional staff. We definitely recommend Keith Hawthorne Gastonia Dealership to all our friends. Love the beautiful Elantra!!
I had been to ALL dealerships in Gastonia, looking for an suv. The other dealerships we're on me before I got out of my car. I do not like that, as I want to look around at my own pace. I went to Hyundai, and after a little bit I was greeted nicely, and did not get the high pressure salesman tactics I got at other dealerships. I think he sensed that, as I said I was just looking. I found an suv I was interested in, and wanted to test drive. From that moment to the point of ... Read More DealerRater - Jan 19, 2017
read note on previous page. Brian is an exceptional sales rep for Keith Hawthorne Hyundai. He went above and beyond to make the whole process enjoyable.
Good experience. My dealer answered lots to questions and everyone was helpful. My sunroof was added on and installed beautifully. No leaks or weird spots. Love my car
I had a great sales team with this purchase. Floyd Perry and Christian Hicks, and excellent combination of personality, sales skill and technical knowledge that made this process fun (if that is even possible when buying or leasing a car). Keith Hawthorne had to rise to the occasion to get this deal done. I have to tell you, I saw the stress on the sales team as I had a very aggressive offer from a competing dealership. The team literally had to do lot of work and logistics to deliver this car. I thank not only Floyd and Christian, but ... Read More DealerRater - Dec 10, 2016
I've dealt with this dealership before...reason I returned. The salesman was super. He was on top of everything an answered my questions immediately. I would highly recommend this dealer and salesman to anyone looking to buy a vehicle and Highly recommend Hyundai!!!
Will be returning for sure, wonderful staff, I absolutely adore Jerome McClendon. His service was beyond excellent. The manager was also very honest and everyone involved understood my personal needs for the car.
We were very pleased with the great and professional experience and help from Hyundai. I couldn't of ask for anything better from them because it was perfect. They went far and beyond for us and we thank them for there help.
The dealership and staff provided great customer service and professional knowledge. I felt very comfortable and respected when I was there at Keith Hawthorne Hyundai.
This was my 4th purchase from this dealership (counting my mom's). I've always had a good experience. Boom and Antonio greeted us in the parking lot. Boom took us on a test drive in a Tucson which is what we were looking at for a new vehicle. Antonio was willing to work with us to get our payments where we needed them to be. Jerome was asked to assist as Boom was a very new employee. Jerome was great and went over everything with us and made sure we got everything we needed and knew how everything in ... Read More DealerRater - Nov 29, 2016
I can't say enough good things about Keith Hawthorne Hyundai of Gastonia. I was in what I thought was a negative situation. However, everyone I dealt with at the dealership including Keith Cheatham in-service and Jerome McClendon in sales went above and beyond to make me feel comfortable, treat me with complete dignity and respect and make sure I was completely satisfied every step of the way. As a woman, I am always extremely concerned about being taken advantage of. However, both of these employees let me take my time in my decision making and gave me extra attention ... Read More DealerRater - Nov 29, 2016
Brain and Jerome are very good at thier job. They were very happy to answer very question I have when making my purchase. I very happy with my new 2017 sonata.
My vehicle purchase experience was pleasant and professional. I sincerely appreciate all Floyd Perry did to take care of me and also appreciated the quick time to close the deal. Nice not to have had to spend long hours with the paperwork. Thank you very much!
I was greeted promptly by the front desk person and then introduced to a salesman. The entire process seemed pretty seamless. The staff is friendly and eager to help in any way they can. This is my second vehicle I have leased/purchased through them. The service department is super friendly as well!
Having gone in to purchase a vehicle for my son from the used lot, I ended up not only securing that vehicle, but also traded my vehicle for a new Sonata. The staff were very friendly. I felt as though I was among friends while at the dealership. All my questions and concerns were answered / taken care of. There was no hassle when it came time to sign all the paperwork. All paperwork was clearly explained and completed in record time (at least for me...lol). Never once did I feel "pressured" to purchase. I look forward to ... Read More DealerRater - Nov 10, 2016
Great experience. Christian made it a very quick and easy process. I decided to work with him because my dad had recently bought a car from him and he was very pleased with the process. Christian did not disappoint and was very accommodating and informative.
I was in a bad situation but thanks to my salesman Jerome McClendon for being concerned of my situation in need of a vehicle. I would definitely recommend my friends and family to go and see Jerome McClendon.
Friendly and responsive staff. Attentive to customer concerns in Leaving me filled with gratitude for a positive car buying experience. Can't say thank you enough!
The big problem I had with your dealership was this: No one -- not the sales person, not the general manager told me the details of what they would be willing to do for me. Whenever I asked, they told me "ask the finance man." I should have pushed them to give me details then, but didn't. In any case, when I finally did get to see the finance man, he seemed surprised when I told him that no one had told me the details of the agreement. When he told me the details, there was one ... Read More DealerRater - Nov 3, 2016
No one standing around; seemed to be helping one another...was introduced to many staff...salesman told them I was a returning customer.All thanked me...seemed very sincere
This is the second time I have purchased a vehicle from Keith Hawthorne Hyundai and I will always come back as long as Floyd is there
My experience at KEITH HAWTHORNE HYUNDAI was good. The whole staff was attentive and courtesy and answer all my questions. I would reccomend buying a car form them.
Brian was a great salesman to work with, not your typical pushy/nonchalant/aggressive salesman. He was very personable, knowledgeable in his work and eager to assist as needed. I enjoyed his transparency the most -- I was given the best service and will be referring other colleagues, family and friends to him specifically. Everyone deserves to feel at ease when making such a major purchase and not like the salesman just needs commission. I love my 2017 Hyundai Elantra by the popular package was definitely the best option to go with.